Hi, I'm Mark Torrington, business and technology consultant and the founder of SecondStep Digital.
I have lived through almost every stage of the business lifecycle. I have started companies, written commercial software, sold businesses, led large teams, driven national growth, and now I am bringing all of that experience back to where my passion began—helping businesses use technology to solve real problems.
Large consultancy experience. Personal consultant commitment. • Auckland, New Zealand
Why Work With Me
When you engage SecondStep Digital, you work directly with me—Mark Torrington. I believe the service I offer should simplify your business, not complicate it. Every piece of advice or solution I design is built around improving productivity, simplifying processes and delivering measurable business value.
I don't believe in selling technology for its own sake. I take the time to understand how your business operates before recommending practical, affordable solutions that genuinely make a difference.
My goal is simple: deliver a solution that works for your business and continue working with you until you're completely satisfied.
You Work Directly With Me
No account managers. No hand-offs. No junior consultants.
From our first meeting to project completion, you'll deal directly with me.
Cost-Effective Consulting
Without the overheads of a large consultancy, I can deliver high-quality solutions at competitive rates.
Quality Without Compromise
Every project receives my personal attention, with a focus on delivering an outcome that meets your business objectives.
Long-Term Relationships
I measure success by the relationships I build and the results I deliver—not by the number of projects I complete.
My Skills
No consultant can honestly claim to know everything about today's technology landscape—and I don't pretend to. What I do bring is more than 35 years of experience in business and technology, combined with the ability to harness modern AI to rapidly research, evaluate and compare potential solutions. AI helps uncover possibilities; my role is to apply experience, judgement and practical business thinking to determine which solutions are genuinely right for your organisation. The result is advice that is informed by both cutting-edge technology and decades of real-world experience.
AI Consulting
Discover where AI can genuinely improve productivity, automate repetitive tasks and support better business decisions.
Business Automation
Reduce manual work by streamlining processes and introducing practical automation that saves time.
Software Development
Custom software designed around the way your business works—not the other way around.
Systems Integration
Connect your existing business systems so information flows seamlessly across your organisation.
Sales & Business Performance
Improve sales performance through KPI measurement, incentive programmes, operational improvements and practical management experience.
Strategic Technology Consulting
Independent advice that helps you choose the right technology investments to support your business goals.
About Mark
For more than 35 years, I've helped businesses solve problems through technology, innovation and practical thinking.
My career has taken me from software development and technology start-ups to executive leadership within one of Southern Africa's largest FinTech organisations. Along the way I've founded businesses, led national sales teams, developed commercial software, implemented business systems and worked closely with organisations looking to improve efficiency and drive growth.
Today, through SecondStep Digital, I combine that experience with modern technologies such as AI, automation and systems integration to help businesses work smarter. I believe the best technology solutions begin with understanding the business first, then selecting the right tools to achieve meaningful results.
My Professional Journey
Software Entrepreneur
1988–2008
Built software. Built businesses.
I co-founded two technology businesses, developing stock control and telephone management software that was deployed throughout the hospitality and retail industries. Both businesses were successfully acquired and continue operating today.
What I learned
Great software solves real business problems.
Community Innovation
2003–2007
Giving back through technology
As Chairman of one of South Africa's largest paddling clubs, I developed an online membership management platform that transformed what had become a time-consuming annual renewal process.
What I learned
Technology should simplify people's lives.
FinTech Entrepreneur
2011–2013
Building opportunities
I founded a prepaid Value Added Services business focused on bringing electronic vending services to rural communities. The business was later acquired, creating the opportunity that launched the next chapter of my career.
What I learned
Innovation creates opportunity.
National Sales Leadership
2013–2022
Technology driving business growth
I led regional growth initiatives across Botswana and Namibia, combining strategic planning, sales leadership and technology to expand the organisation's footprint into neighbouring countries.
What I learned
Good data leads to better decisions.
International Business Growth
2022–2024
Expanding into new markets
I led regional growth initiatives across Botswana and Namibia, combining strategic planning, sales leadership and technology to expand the organisation's footprint into neighbouring countries.
What I learned
Every market is different, but good business principles are universal.
SecondStep Digital
Today
Bringing it all together
Today I combine everything I've learned over the past 35+ years—software development, entrepreneurship, business leadership, sales management and modern AI technologies—to help small and medium-sized businesses improve productivity through practical, affordable technology solutions.
What I believe
Technology should help businesses work smarter, not harder.